This often leads to confusion, which then leads folks to simply give up on the updates process entirely. The particularly troublesome result of this setup is that clients have no way to update WordPress or plugins if they do not know their FTP login username and password. I see this often with Windows web hosts and some older Linux hosting companies. Occasionally I run into web hosts whose servers are set up to require FTP login access before WordPress or plugins may be updated. The Hack Repair Guy’s Service Standards.… The Hack Repair Guy’s Admin Login Notifier.… The Hack Repair Guy’s Plugin Archiver.HackRepair News – “Heartbleed” + OpenSSL + Hackers = Server Patching Mania.